Accessibility

Staff Assistance

Our staff and volunteers are happy to move and store wheelchairs, walkers, and other mobility devices for you during events. Please speak with one of our ushers upon entry and they will gladly let you know where the device is stored, and return it during intermission and at the conclusion of the event.

Please note, we are unable to assist you in a weight-bearing capacity while transitioning to your seat.

Smoking Policy

In accordance with California State Law, smoking is not permitted in any of our venues, including the outdoor Wu Tsai QRT.yrd.

Service Animals

La Jolla Music Society endorses the Federal law that defines a Service Dog as any canine individually and specially trained to do work or perform tasks for the benefit of an individual with a disability, including physical, sensory, psychiatric, intellectual, PTSD, or any other mental disability. The Conrad welcomes Service Dogs anywhere in the public areas of the building where its handler wishes to go. We ask anyone planning to bring their Service Dog to contact The Conrad Box Office (858.459.3728) to ensure there is a place to accommodate the canine at a ticketed seat location. Service Dogs may also accompany their handler who is a featured event participant on the performance stages and backstage as necessary.

A Service Dog must not cause a disruption in public and must be under the handler’s control at all times. Otherwise, The Conrad management has the legal right to ask the handler to leave the property with the Service Dog.

Emotional Support (ESD), Therapy, or Comfort Animals do not qualify as Service Animals under the Federal guideline protections. We ask that owners of animals in these three categories refrain from bringing them to The Conrad. In addition, we advise owners not to bring any canine that is not a true Service Dog to The Conrad. Owners may be committing Service Dog Fraud, which is a fraud crime in the State of California (California Penal Code 365.7).