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Join the dynamic team at one of Southern California’s leading presenters of world-class performing arts. La Jolla Music Society contributes to San Diego’s cultural vitality year-round through a rich variety of concert genres, including classical, jazz and contemporary music, ballet, and modern dance.


TICKET SERVICES ASSISTANT

Position: Ticket Services Assistant
Department:
Ticket Services 
Reports to:
Ticket Services Manager
Status: Part-time hourly non-exempt
Salary: $13/hour

Areas of Responsibility:
• Maintain high level of customer service during incoming phone ticket sales and in-person transactions.  Fulfill ticket orders received over the internet, by mail and fax.
• Follow and enforce all ticket policies and procedures.  Respond to general inquiries about LJMS policies received by phone, electronic mail, fax, or in person.
• Stay current on all LJMS concerts and public activities to effectively communicate with patrons about all LJMS activities.
• Process and fulfill season subscription renewals, new subscription orders, and single ticket orders.
• Process ticket reprint requests, exchanges, and donated tickets.
• Assist in performance and box office preparation.
• Responsible for depositing cash to the bank and reconciling box office petty cash.
• Maintain accurate patron records through accurate database input and filing.
• Maintain accurate information on LJMS box office message system.
• Answer incoming calls on LJMS administrative line and route calls appropriately, when necessary.
• Perform duties that include but are not limited to ticket sales and dispensing will call.

Qualifications:
• Associate’s degree completion or equivalent.
• 1-year experience in customer service required.
• High level of organization and attention to detail.
• Proficiency in Microsoft Office software and working understanding of databases.
• Familiarity with ticketing database, preferably Tessitura.
• Working some evenings and weekends is required.
• Interest in classical music or performing arts a plus.

To Apply:
Send resume and cover letter to:
Chris Benavides, Finance Director
La Jolla Music Society
7600 Fay Avenue
La Jolla, CA 92037
CBenavides@LJMS.org

NO PHONE CALLS PLEASE. We will contact qualified individuals to set up interviews.

La Jolla Music Society is an equal opportunity employer.